Bill Payments

Due to the COVID-19 pandemic, the CSRD’s Finance Department will be doing our best to maintain regular levels of service, however, there may be delays or changes to our usual business procedures. We appreciate your patience as we work to protect the health of both our staff and the public during this challenging time. To limit the spread of the virus, the CSRD is encouraging clients to make payments remotely as much as possible.

Please see the information below for some of the payment options that do not require a trip into the administrative office. In addition, our clients can also contact the CSRD for information on how to pay invoices by direct deposit. Email finance@csrd.bc.ca to request our direct deposit information.

Utility bills

How and Where Can I Pay?

  • Online -  The CSRD is registered with most financial institutions in Canada for electronic banking on-line.  If you are unable to add the CSRD as a payee, please discuss that with your financial institution. To ensure payments are received by the discount deadline, payments must be processed by your financial institution by close of business on the due date. You will require the 13-digit account number printed on your utility bill to process your payment.
  • By credit card online - The CSRD is now accepting online invoice payments with select credit cards through the secure OptionPay System (with applicable third party fees). 
  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, debit card and money orders are accepted. 
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1. Please note post-marks are NOT accepted as date of payment, be sure to mail your payment in plenty of time.
  • Cheques are accepted through the mail slot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC. 
  • By Interac e-transfer - see details below.

Interac e-transfer payment requirements 

Email address for e-transfers: finance@csrd.bc.ca

Please send remittance information to the finance department including:

  • Utility billing number: 13-digit account number
  • Payment Amount and date
  • Whether or not your require a receipt emailed to you.

E-transfers sent without a remittance email as noted above will be rejected and any associated fees will become the responsibility of the customer.

For information regarding your utility bill you can contact us by email.

Properties within local water service areas in the CSRD are billed annually for water use. Invoices are mailed by late February and are eligible for a 10 per cent discount if payment is received by the CSRD on or before the discount deadline of April 30.

Water invoices unpaid after December 31 will be transferred to arrears taxes in the following year.

NOTE: It is your responsibility to ensure that utility account deadlines are met in order to obtain discounts.  If you have not received your utility invoice, please contact the CSRD to obtain a copy.

Waste disposal and recycling bills

For information regarding your waste disposal and recycling billing, contact us by phone at 250.833.5921, or by email.

Commercial accounts with approved credit are billed semi-monthly with terms of Net 30. Failure to pay on time will result in interest charges pursuant to Bylaw No. 5298. Failure to pay within 60 days may result in the loss of credit privileges.

How and Where Can I Pay?

  • Online - The CSRD is registered with most financial institutions in Canada for electronic banking on-line. If you are unable to add the CSRD as a payee, please discuss that with your financial institution. To ensure payments are received by the due date, payments must be processed by your financial institution by close of business on the due date. You will require the six-digit, alpha-numeric account number printed on your invoice to process your payment.
  • By credit card online - The CSRD is now accepting online invoice payments with select credit cards through the secure OptionPay System (with applicable third party fees). 
  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, debit card and money orders are accepted. Credit card payments are accepted for non-account holders only. 
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.  Please note post-marks are not accepted as date of payment, be sure to mail your payment in plenty of time.​
  • Cheques are accepted through the mail slot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC. 
  • Interac e-transfer - See details below. 

Interac e-transfer payment requirements 

Email address for e-transfers: finance@csrd.bc.ca

Please send remittance information to the finance department including:

  • Accounts receivable: six-digit alphanumeric account number, plus specific invoice number if not paying full account balance
  • All other payment types: include as much detail as possible about what the payment is for, including, if applicable, the name of the CSRD staff member you have been working with.

E-transfers sent without a remittance email as noted above will be rejected and any associated fees will become the responsibility of the customer.

Other fees 

The CSRD has a number of other fees including dog licenses, building permits, development fees. Depending on the type of fee and the amount, payment options may vary. If you have questions, please email finance@csrd.bc.ca or call 250.832.8194.

Some options include paying:

  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, debit card and money orders are accepted. Credit card payments are also accepted for some Regional District services.
  • By credit card online - The CSRD is now accepting online invoice payments with select credit cards through the secure OptionPay System (with applicable third party fees). 
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.
  • Cheques are accepted through the mail slot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC. 
  • Online - CSRD dog licenses can be paid by credit card or Paypal by completing an online form, available here.
  • Interac e-transfer - See details below.

Interac e-transfer payment requirements 

Email address for e-transfers: finance@csrd.bc.ca

Please send remittance information to the finance department including:

  • Account identification 

    - Development Services applications – property address and application type. If no property address is assigned, please provide PID.
    - Building Inspection – Property address and permit number.
    - All other payment types – include as much detail as possible about what the payment is for, including, if applicable, the name of the CSRD staff member you have been working with.

  • Payment amount and date
  • Whether or not you require a receipt emailed to you.

Application for Credit Account

For information regarding establishing a credit account, please contact us by phone at 250.833.5921, or by email.

Download Application Form
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