Bill Payments

Due to the COVID-19 pandemic, the CSRD’s Finance Department will be doing our best to maintain regular levels of service, however, there may be delays or changes to our usual business procedures. We appreciate your patience as we work to protect the health of both our staff and the public during this challenging time. To limit the spread of the virus, the CSRD is encouraging clients to make payments remotely as much as possible.

Please see the information below for some of the payment options that do not require a trip into the administrative office. In addition, our clients can also contact the CSRD for information on how to pay invoices by direct deposit or credit card. Email finance@csrd.bc.ca to request our direct deposit information.

Utility bills

How and Where Can I Pay?

  • Online -  The CSRD is registered with most financial institutions in Canada for electronic banking on-line.  If you are unable to add the CSRD as a payee, please discuss that with your financial institution. To ensure payments are received by the discount deadline, payments must be processed by your financial institution by close of business on the due date. You will require the 13-digit account number printed on your utility bill to process your payment.
  • By using the PayTM Canada mobile app to pay by credit card. Please allow up to five days for payments to be processed.
  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, debit card and money orders are accepted. Credit card are not accepted, other than through the PyTM app.
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1. Please note post-marks are NOT accepted as date of payment, be sure to mail your payment in plenty of time.
  • Cheques are accepted through the mailslot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC. 

How to Pay with PayTM Canada: 

  1. Download the PayTM Canada mobile app from the Google Play Store or the Apple App Store.
  2. Search for "Regional District of Columbia Shuswap – Utilities" and set as the payee.
  3. Enter the 13-digit account number printed on your utility bill, name, and the amount due.
  4. Review the details and proceed to checkout.

What Payment Methods are accepted?

  • Personalized or business cheques only
  • Post-dated cheques
  • Money orders
  • Online through your financial institution
  • Credit card through the PayTM App

In addition, our clients can also contact the CSRD for information on how to pay invoices by direct deposit or credit card. Email finance@csrd.bc.ca to request our direct deposit information.

For information regarding your utility bill you can contact us by email.

Calls or concerns about water services should be directed to the Regional District Operations Management Department.  During regular office hours, Monday to Friday, 8 AM to 4 PM, please call 250.833.5950.  If you have an emergency outside those hours or on a statutory holiday, please call 1.877.996.3344 and leave a message. One of our staff will contact you as soon as possible to get the details and discuss your water service problem.

Properties within local water service areas in the CSRD are billed annually for water use. Invoices are mailed by late February and are eligible for a 10 per cent discount if payment is received by the CSRD on or before the discount deadline of April 30.

Water invoices unpaid at December 31 will be transferred to arrears taxes in the following year.

NOTE: It is your responsibility to ensure that utility account deadlines are met in order to obtain discounts.  If you have not received your utility invoice, please contact the CSRD to obtain a copy.

Waste disposal and recycling bills

For information regarding your waste disposal and recycling billing, contact us by phone at 250.833.5921, or by email.

Calls or concerns about landfill fees or operations should be directed to the Operations Management Department. During regular office hours, Monday to Friday, 8 AM to 4 PM, please call 250.833.5950.  If you have an emergency outside those hours or on a statutory holiday, please call 1.877.996.3344 and leave a message. One of our staff will contact you as soon as possible to get the details and discuss your waste disposal and recycling issue.

Commercial accounts with approved credit are billed semi-monthly with terms of Net 30. Failure to pay on time will result in interest charges pursuant to Bylaw No. 5298. Failure to pay within 60 days may result in the loss of credit privileges.

How and Where Can I Pay?

  • Online - The CSRD is registered with most financial institutions in Canada for electronic banking on-line. If you are unable to add the CSRD as a payee, please discuss that with your financial institution. To ensure payments are received by the due date, payments must be processed by your financial institution by close of business on the due date. You will require the six-digit, alpha-numeric account number printed on your invoice to process your payment.
  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, credit card, debit card and money orders are accepted.
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.  Please note post-marks are not accepted as date of payment, be sure to mail your payment in plenty of time.​
  • By telephone through a one-time credit card transaction. Payments can be made by calling the CSRD office and speaking to a staff member about this option. Staff will email the client a One-Time Credit Card Authorization Request Form. Once completed, the client will email this form back to the CSRD with the supporting documents. Then the CSRD will complete the transaction and email the client a receipt. (Please note, this credit card payment option does not apply to utility bills and bulk water station cards.)
  • Cheques are accepted through the mailslot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC. 

What Payment Methods are accepted?

  • Personalized or business cheques only
  • Post-dated cheques
  • Money orders
  • Online through your financial institution
  • Credit cards using the One-Time Credit Card Authorization Request Form

Other fees 

The CSRD has a number of other fees including dog licences, building permits, development fees. Depending on the type of fee and the amount, payment options may vary. If you have questions, please email finance@csrd.bc.ca or call 250.832.8194.

Some options include paying:

  • In person at the CSRD office, 555 Harbourfront Drive NE, Salmon Arm. Cash, cheque, credit card, debit card and money orders are accepted.
  • By telephone through a one-time credit card transaction. Payments can be made by calling the CSRD office and speaking to a staff member about this option. Staff will email the client a One-Time Credit Card Authorization Request Form. Once completed, the client will email this form back to the CSRD with the supporting documents. Then the CSRD will complete the transaction and email the client a receipt. (Please note, this credit card payment option does not apply to utility bills and bulk water station cards.)
  • By mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.
  • By dropping off a cheque through the after-hours mailslot at the office located at 555 Harbourfront Drive NE, Salmon Arm, BC
  • Online. CSRD dog licences can be paid by credit card or Paypal by completing an online form, available here.

Application for Credit Account

For information regarding establishing a credit account, please contact us by phone at 250.833.5921, by email.

Download Application Form
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