Special Notice - COVID-19 response

The CSRD administrative office is open to the public for regular business hours from 9 AM to 4 PM (excluding holidays)..

Appointments are strongly encouraged to avoid congestion and adhere to physical distancing regulations. While some CSRD staff remain working remotely, they are available by phone and email. It is recommended that the public continue to use these methods of contacting staff as much as possible to help reduce potential exposure to the COVID-19 virus.

Please continue to use our online Bylaw Complaints Form by using the click button at right.

If you have a concern or question regarding bylaw enforcement, please email enforcement@csrd.bc.ca.

We appreciate your patience as we work to protect the health of both our staff and the public during this challenging time.

Program Information

Bylaw Enforcement is a function of the Development Services Department.

The Bylaw Enforcement Officer is primarily responsible for processing, investigating and resolving contraventions of the Columbia Shuswap Regional District's Bylaws.  This enforcement service extends throughout the Regional District.

Where bylaw-related concerns or problems arise, the Regional District encourages residents, where appropriate, to discuss and attempt to resolve the issues amicably.  If resolution is not possible, or circumstances do not allow for a solution, then a complaint should be brought forward in writing to the Bylaw Enforcement Officer.

The Bylaw Enforcement Officer will investigate the complaint and determine whether it is actually a contravention of the applicable bylaw. Assuming it is determined that there is a contravention, the Bylaw Enforcement Officer will  bring the complaint to the attention of the property owner(s) in writing, giving the owner(s) a reasonable time to resolve the issue. In the majority of cases, the Bylaw Enforcement Officer is able to bring about a resolution. However, there are circumstances when a resolution can only be obtained through legal process. The enforcement of local government bylaws through the legal process can be very time-consuming and costly, thus every effort is made to resolve the issues directly with the offending party.

Once a complaint is received in writing, and an investigation reveals a contravention, the contravening matter will be brought into compliance, either directly or, if necessary, through legal process.

Enforcement Policy

It is the Regional District's policy that complaints be received in writing, either by letter, email, or online complaint form and that the investigation be limited to the specific issue of concern expressed in the complaint. The name and phone number of the complainant must be provided. Please refer to Policy A-69 for further information.

Required Information

The written complaint must include the civic or legal address of the offending property, the nature of the complaint and, if known, the duration of the alleged contravention. Your name, mailing address, email and telephone number is also required for contact purposes. 

Freedom of Information and Protection of Privacy Act

Your identity will not be revealed as it is protected under the Freedom of Information and Protection of Privacy Act. However, should the matter proceed to court and, if required by direction of law, the CSRD may be required to disclose the information provided.

Noise Complaints

The CSRD Noise Bylaw No. 5754 was adopted at the June 21, 2018 Board Meeting. The CSRD has adopted Noise Bylaw No. 5754 to provide the RCMP with an additional enforcement tool to address noise-related concerns. The enforcement of Bylaw No. 5754 is at the sole discretion of the RCMP; the RCMP is authorized in MTI Bylaw No. 5776 to issue a municipal ticket for noise-related offences. CSRD staff will not be enforcing this bylaw. Upon receipt of a noise complaint, CSRD staff will explain the purpose and content of Bylaw No. 5754 to residents and direct them to their local RCMP detachment for follow-up.

Unsightly Premises Complaints

Currently, the Regional District does not have any bylaws addressing unsightly premises, therefore, complaints concerning these matters cannot be addressed by the Regional District.

Municipal Ticket Information

Ticket Information Utilization Bylaw No. 5776 applies to various CSRD bylaws:

Contact Us

Bylaw Enforcement

Make a complaint by clicking here.
For general inquiries, please call 1.888.248.2773 or 250.832.8194 or email.

To dispute a ticket, please complete this form.