The CSRD is staffed from 8 AM to 4 PM, except Saturdays, Sundays and Statutory Holidays.  In the event of an after hours emergency, such as a water main break or a request for Emergency Social Services following a house fire, on-call personnel can be contacted at 1.877.996.3344 or 250.832.2424.

Residents are reminded that the after hours emergency phone number does not replace 911.

If you need to report a POLICE, FIRE or AMBULANCE emergency, immediately call 911.

When To Call

Call the After Hours Emergency number for any Emergency relating to the following CSRD Services:

• Parks
• Refuse Disposal Sites
• Shuswap Emergency Program
• Anglemont Estates Waterworks
• Cedar Heights Waterworks
• Eagle Bay Waterworks
• Falkland Waterworks
• Galena Shores Waterworks
• MacArthur Heights/Reedman Heights Waterworks
• Saratoga Waterworks
• Sorrento Waterworks
• An emergency dog control complaint

When Not To Call

Please do not call the After Hours Emergency phone number for general information such as:

• Hours of operation of CSRD landfills
• How to connect to a water system
• Where to find a CSRD park
• Whether or not your property has fire protection coverage
• Where to recycle
• What to do about a barking dog
• What to do if you have a concern with road maintenance or snow plowing. Click here for information about who to call in your area if you have a concern about roads.