The CSRD is staffed from 8 AM to 4:30 PM Monday through Thursday and from 8 AM to 4 PM Fridays. This excludes Saturdays, Sundays and statutory holidays. In the event of an after-hours emergency, such as a water main break or a request for Emergency Social Services following a house fire, on-call personnel can be contacted at 1-877-996-3344 or 250-832-2424. For emergencies during regular office hours, call 250-832-8194 or 1-888-248-2773.
If you need to report a Police, Fire or Ambulance emergency, immediately call 911.
When To Call
Call the After-Hours Emergency number for any emergency relating to the following CSRD services:
- Parks
- Landfills or Transfer Stations
- Shuswap Emergency Program
- Anglemont Estates Waterworks
- Cedar Heights Waterworks
- Eagle Bay Waterworks
- Falkland Waterworks
- Galena Shores Waterworks
- MacArthur Heights/Reedman Heights Waterworks
- Saratoga Waterworks
- Sorrento Waterworks
- An emergency dog control complaint
When Not To Call
Please do not call the After-Hours Emergency phone number for general information such as:
- Hours of operation of CSRD landfills
- How to connect to a water system
- Where to find a CSRD park
- Whether or not your property has fire protection coverage
- Where to recycle
- What to do about a barking dog
- What to do if you have a concern with road maintenance or snow plowing.
