After-Hours Emergencies

Close Up of Phone

The CSRD is staffed from 8 AM to 4:30 PM Monday through Thursday and from 8 AM to 4 PM Fridays. This excludes Saturdays, Sundays and statutory holidays. In the event of an after-hours emergency, such as a water main break or a request for Emergency Social Services following a house fire, on-call personnel can be contacted at 1-877-996-3344 or 250-832-2424. For emergencies during regular office hours, call 250-832-8194 or 1-888-248-2773.

If you need to report a Police, Fire or Ambulance emergency, immediately call 911.

When To Call

Call the After-Hours Emergency number for any emergency relating to the following CSRD services:

  • Parks
  • Landfills or Transfer Stations
  • Shuswap Emergency Program
  • Anglemont Estates Waterworks
  • Cedar Heights Waterworks
  • Eagle Bay Waterworks
  • Falkland Waterworks
  • Galena Shores Waterworks
  • MacArthur Heights/Reedman Heights Waterworks
  • Saratoga Waterworks
  • Sorrento Waterworks
  • An emergency dog control complaint

When Not To Call

Please do not call the After-Hours Emergency phone number for general information such as:

  • Hours of operation of CSRD landfills
  • How to connect to a water system
  • Where to find a CSRD park
  • Whether or not your property has fire protection coverage
  • Where to recycle
  • What to do about a barking dog
  • What to do if you have a concern with road maintenance or snow plowing.