Water FAQs

FAQs

Can I tell if my drinking water is safe to drink just by looking at it, tasting it, or smelling it?

Germs generally cannot be detected by the naked eye, taste, or smell.  Even very good tasting stream water can contain germs. Chemicals are a somewhat different matter. Although chemicals can't be seen in water, many do impart tastes or odours.  Potable water should be clear, nearly taste-free and odour-free. Any changes in your water could signal a problem.

Do the water meters transmit at all times?

No. The water meters only transmit when downloading a reading, which is requested by the mobile drive-by VXU device.

Do the water meters transmit to other meters in the neighbourhood?

No. They only transmit the signal to the drive-by VXU reading unit when requested.

How are the water meters read?

The water meters are read once per month by a drive-by reading device.

How can I conserve water?

Follow these steps:

  • Turn the tap off when you brush your teeth
  • While you're waiting for the temperature of your shower or bath to increase, use a bucket to catch the running water and use it for watering your plants
  • Only run the dishwasher when it's full
  • Turn off automatic sprinklers if it has rained
  • Catch rainwater for watering indoor plants
  • Turn off the ice maker when it's full and/or during the winter months

I pay for water on my utility bill, why am I also charged on my property tax?

The items that appear on your property tax notice regarding water are generally for capital costs, debt and contributions to reserves for future infrastructure upgrading or expansion, with a limited exception to a brand new water system with limited connected users.  For those systems, parcel taxes are required for operating expenses.

If I am immunocompromised, what should i drink?

If you are infected with HIV, have AIDS, are a cancer patient, are taking immunosuppressive drugs after a transplant or were born with a weakened immune system, you need to discuss this matter with your doctor. If you have been advised to boil your water, bring it to a rolling boil for one minute (three minutes at higher altitudes). This includes water for cooking, drinking, brushing teeth, washing food and so on. Any water you might swallow should be boiled.

People swim and boat in our water source. Should I be concerned?

Although swimmers and boats pollute, this pollution is diluted by the volume of water that is in the lake or reservoir. Tap water is also thoroughly treated before it arrives to you, meaning any contamination will have been removed. Fires, litter and stormwater runoff can cause far more trouble than pollution resulting from boat traffic or swimmers. 

What is SCADA (Supervisory Control and Data Acquisition)?

The SCADA system that is currently used by CSRD and our contractors is internet-based and can be accessed through a laptop computer at any location. This system helps staff monitor and control our water systems and allows for better coverage and a higher level of service while simulatenously reducing costs.  Operators at any location can not only monitor, but can actually change the set points for flow, chlorine dose, pump run times etc. They can also react to alarming conditions, such as loss of flow, reservoir levels, power outage or high/low temperatures.

Trends in parameters such as reservoir levels, chlorine residual and turbidity can be graphed over a day, week or months, which enables CSRD staff to prevent any possible issues.This provides for a proactive rather than reactive apporach, thereby reducing callouts.

Example of a typical SCADA screen (Cedar Heights):

What is the definition of safe water? Why is it called potable water?

Water is considered safe to drink if it meets or exceeds all of the provincial standards that are legally enforceable. Water is called potable when it is safe to drink.

What style of water meters are used?

Sensus SR II water meters.

What wattage is being used for the water meters?

The mobile drive-by VXU device transmits a 2 watt signal in a matter of milliseconds. This signal 'wakes up' the non-licensed radio transceivers at the meters, which read the meters and transmit it back to the drive-by VXU unit. The radio transceiver at the meter will then go back to sleep until requested to 'wake up' and send another read.

When I'm working in the yard, I'm tempted to drink from the garden hose. Is this safe?

No.  A standard garden hose has substances in it to keep the hose flexible. These chemicals mix with the water as it goes through the hose. They are not good for you, animals or pets. Filling water bowls with the hose, therefore, is not a good idea.